At Swimwear Intimates, we want you to love your purchase of our premium intimates, swimwear, and activewear. If you’re not completely satisfied, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Quick Policy Summary

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with tags attached
  • Non-Returnable: Multipacks if individual items have been separated, accessories
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in original condition – unworn, unwashed, and with all tags attached
  • Original packaging should be included when possible
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Multipacks where individual items have been separated
  • Accessories (including beachwear accessories)

Final sale items will be clearly marked at time of purchase.

How to Initiate a Return or Exchange

Follow these simple steps:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Swimwear Intimates Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return/exchange: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specific item/size)] My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved:

  • Package the item(s) securely in the original packaging if possible
  • Include a copy of your order confirmation or packing slip
  • Ship to our returns center at:
Swimwear Intimates Returns
3004 Heliport Loop
Louisville, US 40202

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Credit will be applied to your original payment method
  • You’ll receive an email confirmation when processed

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll be charged the difference
  • If of lower value, we’ll refund the difference

International Returns

For customers outside the U.S.:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Original shipping fees are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery
  • Include photos of the damage/defect
  • We’ll cover return shipping and send a replacement

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected].

We aim to respond to all inquiries within 24-48 hours during business days.