Welcome to Swimwear Intimates! We’re here to make your experience as comfortable as our products. Below you’ll find answers to common questions about our body-positive intimates and swimwear.
Product Questions
What types of products do you offer?
We specialize in comfortable, stylish intimates and swimwear including:
- Trunks (4.5″) and Boxer Briefs (6″ & 9″)
- Adaptable Bras, Bralettes, and Essentials Soft Bras
- Bikinis, Boy Shorts, Briefs, and Hipsters
- Compression Tops and One-Pieces
- Lounge & Sleep wear and Multipacks
- Beachwear & Accessories
What materials are your products made from?
We use premium materials like TENCELâ„¢ Modal for breathability and comfort, with quick-dry fabrics for our swimwear line. All products are designed with body-positive fits and seamless construction where applicable.
How do I choose the right size?
Each product page includes detailed size charts. For bras, measure your band size and cup size. For bottoms, measure your waist and hips. If between sizes, we recommend sizing up for comfort. Our adaptable bras offer flexible sizing options.
Shipping & Delivery
Where do you ship from?
All orders are processed and shipped from our warehouse in Louisville, Kentucky (3004 Heliport Loop).
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL/FedEx (10-15 days delivery after processing)
- Free Shipping: On orders over $50 via EMS (15-25 days delivery after processing)
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. International customers may be responsible for customs fees depending on their country’s regulations.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey directly with the carrier (DHL, FedEx, or EMS).
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Swimwear must have hygiene liner intact.
How do I initiate a return?
Email our customer service at [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item is defective.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or color, please place a new order after receiving your refund.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save preferences, and checkout faster in the future.
Customer Service
How can I contact customer service?
For any questions not covered here, email us at [email protected]. Our team typically responds within 24-48 hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Still have questions? We’re happy to help! Reach out to our friendly customer service team and we’ll ensure your Swimwear Intimates experience is as comfortable as our products.